junior logistics and customer experience analyst

Some of your tasks:

• manage customer orders and inquiries by serving as the initial point of contact 
• handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
• maintain a detailed working knowledge of the company's trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries 
• analyze current workflows to identify opportunities for process optimization and efficiency improvements. 
• analyze demand and supply planning, as well as forecasting, to ensure accurate and effective resource allocation.

Do you have experience and/or recognize yourself in the following areas?

• you have obtained a Bachelor's or Master's degree.
• analytical mindset with a keen interest in data intelligence 
• passionate about driving continuous improvement and have a strategic approach to forecasting and planning
• knowledge of or interested in Customer Service and Logistics Operations (logistics, supply management, demand management, or operational management)
• you are a problem solver; you don't have a 'wait and see' attitude, but think proactively and are an initiator
• you're well organized, eager to learn and have the right drive and motivation
• you're a strong team player with ownership mindset
• system knowledge, including Excel, Outlook, Powerpoint and SAP or S4 HANA is an asset
• you have a very strong knowledge of English (written, spoken, reading)

• we offer weekly contracts for a period of plus minus six months. This period could be extended. 
• you will get the opportunity to start your career at one of the leading, international pharmaceutical companies
• you will be able to learn a lot about logistics and supply chain in a short amount of time and broaden your network
• you will be working in an inclusive environment, where everyone is respected and valued and where teamwork is a core value
• you have the possibility to combine homework with working on site in Zaventem. Work life balance is key!
• a very nice salary of €3250 gross (minimum), meal vouchers, commuting allowance, great onboarding and training programmes,...

Do the following terms apply to you? Analytical mindset, data-oriented, communicative, assertive, authentic, strong teamplayer, stress resistant, flexible, challenging the obvious... Wait no longer, send us your cv and cover letter and join the team!