The customer interaction platform and automation tribe is part of the customer operations circle and is responsible for setting up the platforms to ensure smooth interactions between our customers and our advisors.
As a Channel Specialist, you will contribute to the proper implementation of the omnichannel strategy by safeguarding it in all initiatives in which your team is active. You will manage and analyze channel initiatives within set timelines and budgets, ensuring collaboration with all stakeholders. By monitoring KPIs and communication performance, you will prepare insightful reports, identify areas for improvement, and implement necessary actions. You will oversee communication across various channels, ensuring alignment with brand guidelines, and act as the voice of the customer in the initiatives in which your team is involved.
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