You will be responsible for ensuring the coherence of the user journey in accordance with user needs (Residential, professional and large companies). You will also design and improve digital tools for business partners.
Service design and strategy
Develop and implement user-centered service designs that meet organizational and customer goals.
Analyze and map existing ecosystems (service, applications…) to identify pain points and opportunities.
Co-create service blueprints and workflows with stakeholders to align service, products and applications delivery.
Map out service blueprints, detailing user interactions, processes, systems, and backstage activities.
Ensure the proposed services align with business objectives, KPIs, and technical capabilities.
User research & Customer Insights : Quality of research, collection and audit / synthesis :
Frame the project to clarify the problems, define the objectives and your users.
Conduct qualitative and quantitative research to understand user needs, behaviours and experiences: carry out ergonomic audits and competitive benchmarks, data analysis, user interviews, personae, experience map…
Synthesize insights from research and translate them into actionable design solutions.
Use data-driven approaches to evaluate and improve existing applications and services
Imagine, prioritize and design : from the ideas to the screens
Facilitate ideation workshops and/or design sprints with cross-functional teams and stakeholders, aiming at defining seamless and user-friendly user journeys.
Produce and propose quality deliverables (Wireframe, UI mockup, Interactive prototype, Design System...) for different environments (web, app, software).
Prepare and participate in user tests to capture customers or partners’ feedback before intake process and developments.
Adopt a continuous improvement approach.
Federate the service and ux design throughout the company :
Engage the various business squads around the design thinking methodology and during workshops.
Evangelize teams with pedagogy and patience.
As a Service designer, you will work on different environments (Web and app) and on different digital and business issues, for example:
Definition of the critical user journeys
Creation of prototypes for the customer zone (Web and App version)
Review the online sign in funnel
