terms of use.

The general terms of use section of this document applies to all services described here.

definitions

For the interpretation of these terms of use, the terms below will have the following meanings: Randstad Group, hereinafter referred to as Randstad or we: the name for the various Randstad and Tempo-Team active operating entities. 

• Websites: all websites managed by the Randstad Group. 

• Services: the services offered by the Randstad Group through its websites, IT applications or through employees of the Randstad Group. 

• Visitor: any person who visits the websites to obtain information about our services or to register for a newsletter, an event or an alert.

• User: any Visitor who decides to use a particular service and agrees to the terms of use of the service in question.

• My online profile: private area of the website for users who have created a profile to use a particular service.

• Suggested vacancies: automatically suggested vacancies based on your profile as a User and your behaviour on our website.

• Job mediation file: the collection of personal data that is needed and processed in order to guide you as a User in your job search, through the various services we offer. 

 

privacy

Randstad Group deals with your personal data in full confidence. More information can be found in our Privacy Statement, in which you can find more detail on the processing of your personal data when you visit the website or in the context of our services.

 

security

Access to services that involve the collection of personal data takes place in a secure environment using protocols to protect the information communicated. The secure server establishes a connection so that the information is sent encrypted. This ensures that the transferred content is intelligible only to the Randstad Group client computer and server. The Visitor/User can see they are in a secure environment by checking whether the URL starts with https (the "s" standing for "Secure"). In most browsers, a locked padlock also appears in the status bar. This guarantees that the Visitor/User is communicating their data to a Randstad Group server and not to a third party attempting to mimic one of our servers.

 

applicable law and competent court

The laws of Belgium apply to the access to, use and operation of our websites, the terms of use, our services and all disputes that (may) relate to these. The Dutch-speaking chambers of the courts of Brussels, Brussels division, are competent to hear any such disputes arising therefrom.

 

questions and issues

Click here to see what steps you should take if you have any questions, complaints or integrity concerns.

 

technologies

We may use innovative HR technologies to provide you with the best possible service at all times. We are committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here). Randstad does not use these technologies as a substitute for humans or human interaction in any part of its processes. Instead, our use of HR technologies is intended to make interactions with clients and candidates more personal, relevant and meaningful.

We strive to involve human beings whenever we make decisions that significantly impact you.  If, in exceptional cases, we were to make such decisions based on a fully automated process (i.e. without any human involvement), we will only do so where this is permitted by law and after having notified you.

To ensure all candidates are treated fairly, we take steps to avoid bias where we use HR technologies. For example:

We regularly test the output generated by these technologies to identify potential unfair bias.
We regularly obtain expert advice to continuously improve the way in which we identify and remove bias.
Both our consultants and our search and match algorithms are thoroughly trained and always work together. 

App

You are free to use our App to make use of our services even more efficiently. Please refer to the terms of use for the App, which can be found in the App itself.

This section of the terms of use applies when accessing and using the websites. By using our website, you unconditionally accept the terms of use (both as a User and as a Visitor). 

We reserve the right to unilaterally amend the content of these terms and conditions in whole or in part without prior notice. Any changes to our terms of use will take effect immediately from their publication on the websites. Use of the websites is always subject to the applicable terms and conditions at that time, as specified on the websites. Please check this page regularly to take note of any changes we have made, as these are binding on you. 

The invalidity or unenforceability of one or more provisions of these terms of use in no way compromises the validity or non-enforceability of the other provisions.

 

about our website

An overview of the most important things you can do or find on our websites is provided below. This is not an exhaustive list. 

Our websites can be used to:

• find all kinds of information about the Randstad Group's various activities in Belgium and about our offices.

• sign up to receive certain newsletters or other publications from the Randstad Group.

• search, view and apply for vacancies (you may need a profile to do so) and create an online profile.

 

using the websites

Access to and use of the websites is free of charge.

Our websites, including the text, visual material, audio material, trademarks, data files, software and all other works you may access through the website, are protected by intellectual property rights and belong exclusively to Randstad Group, its licensors or contributors to the website. All content on these pages, such as text, graphics, logos, buttons, audio clips and software, is the property of Randstad Group or its licensors and is protected under Belgian and international copyright laws.

No part of the collection (i.e. composition, content and structure) of content on these sites may be reproduced and/or disclosed in any way without the prior written consent of the Randstad Group.

Randstad Group, its licensors and the contributors to these websites grant you a temporary, revocable, personal, non-transferable and non-exclusive right to use the websites subject to the applicable law and the terms of use. 

You are not allowed to use these websites in a way that could harm or hinder the Randstad Group, the other users of the websites of other third parties and/or otherwise affect the proper functioning of the websites, and/or the underlying software.

It is prohibited to resell, offer to third parties on any other basis or use for the benefit of third parties the information made available by Randstad Group through the websites, whether or not bundled with your own services, without Randstad Group's prior written consent. Contrary to the provisions of the previous sentence, vacancies posted on the Randstad Group websites may be displayed on your own job vacancy site, provided that it is stated that the vacancy is offered by the Randstad Group and a link to the Randstad Group websites is included.

Downloading and printing content from the Randstad Group websites is permitted only if not done not for profit and/or commercial purposes, and must in any case be done subject to awareness of, acceptance of and strict compliance with the applicable legislation and these terms of use.

Randstad Group reserves the right to deny you further access to the websites and the services offered on them without notice if you fail to comply with the terms of use or otherwise act unlawfully towards Randstad Group or third parties.
Randstad Group is entitled to suspend the availability of the websites for updates or maintenance, for example. In addition, Randstad Group reserves the right to remove, modify or discontinue the provision of information and services offered on the website without prior notice.

 

liability

Great care has been taken in the content and composition of these websites. Nevertheless, Randstad Group does not guarantee and cannot guarantee that the information on the websites is always correct and complete, nor can Randstad Group guarantee the continuous availability and uninterrupted functioning of the website. Such guarantees are excluded, barring insofar as their exclusion is prohibited by law. The Randstad Group excludes any liability in this respect, barring insofar as such liability is the result of an intentional act or gross negligence by the Randstad Group.

The Randstad Group is not responsible for any damage that may be caused to Visitors and/or Users by the unlawful use or installation of the Randstad Group website.

Nothing on these websites is intended and nothing should be construed as an offer to enter into a contractual relationship, and Randstad Group makes no guarantee and accepts no responsibility in relation to finding a suitable job or filling your vacancy.

 

links

This website contains hyperlinks to third-party websites. Randstad Group is not responsible for the functioning and content of these websites.

 

cookies

When you visit our Randstad Group websites, we collect cookies to present personalised content and keep our website in top condition. If you'd like to know more about this, be sure to take a look at our cookie policy. You can always amend your settings in relation to cooking in your Cookies settings.

This section of our terms of use applies when you use the services below that we offer.

newsletters/marketing profile

As HR specialists, we can forward you valuable information about the labour market, HR trends, tips to find the role you were looking for more quickly and so on. 

We offer you the opportunity to subscribe (online or through a consultant) to our various publications (by email or text message):

• newsletters for talents: monthly email with interesting articles for employees or job seekers

• newsletters for prospective customers: e-mail with interesting articles for employers

• invitations to events, webinars and so on

For each publication we offer, you are free to unsubscribe at any time. We treat your personal data with the utmost respect. You can read our Privacy Statement here.

 

vacancies by email

Decide for yourself which types of jobs you want to receive and when, and activate your vacancies by email. Our system will help you find jobs tailored to you, fast and with barely any effort! Handy, right?

To offer you suitable vacancies, we may use innovative HR systems to support you in an efficient and effective way. We are committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here).

Simply click the link at the bottom of the email to unsubscribe from these vacancies by email at any time. Of course, you can also manage this via your online profile, under 'jobs by email'. 

We treat your personal data with the utmost respect. You can read our Privacy Statement here.

 

training

You can also attend a range of training courses offered by our partners through us. If you decide to sign up for this training, you will be subject to the terms of use of our partners. Whether you are employed, looking for work or open to a new challenge, lifelong learning always pays off! It helps you develop forgotten talents, as well as new ones, and the options available to you are bound to grow as you progress. So why not take a moment to reflect on what there's still out there for you to learn? 

 

applications

You can find our application procedure under each vacancy.

When you apply for a vacancy, your application is sent to the office responsible for the vacancy. The consultants will review your application and job mediation file. If you qualify, they will contact you to discuss the further steps in the application process. This application process may include telephone or face-to-face screening and testing, and we may also need to obtain references, if required. Our consultants will then discuss your CV with their client.

What happens next varies from client to client. In any case, our consultant will keep you informed; if the client does not wish to proceed with your application, you will also receive that feedback via the consultant. You too can stop the application process at any time.

We treat your personal data with the utmost respect. You can read our Privacy Statement here.

 

job mediation services

As part of our job mediation services, we help you find a job and increase your chances in the labour market. As part of this, we will:

• Create your profile together and assess your suitability as a talent for the roles you could be considered for. We use tests (online personality tests, language tests, assessments etc.) and (online) reference checks for this purpose. 
• Proactively present your profile, including your CV, to our clients. 
• Include you in our databases of applicants, which we search to select suitable talents for the roles we recruit for for our customers or directly for us. We may use innovative HR systems to support you in an efficient and effective way. 
• Send you vacancies and job offers you might be interested in by telephone, e-mail, text message or instant message. You can manage your contact details yourself via your online profile or via your consultant at your office. 
• Boost your personal development and employability by offering you (short) training courses, coaching, workshops and so on, either at one of our companies or with a third party.

You will also receive job offers from us that are in line with your profile. Equipped with the right technology, our consultants are able to suggest suitable and sometimes unexpected vacancies that might offer you new career opportunities, as well as coaching or training and development opportunities.

We are committed to the ethical and responsible use of innovative HR technologies (you can read our AI principles here)

If you want to pause our job mediation services for a while, you can change your mediation state to passive in your file. This means that you can expect minimal services from us:

• your profile remains available so that you can update your data and apply for jobs;
• you will no longer be approached by our consultants, but your profile remains findable for your consultants in case they wish to contact you personally for an opportunity we believe fits you very well;
• your job alert remains active, unless you delete this.

If you want to delete your profile altogether, you can exercise your rights under the GDPR here.

We treat your personal data with the utmost respect. You can read our Privacy Statement here.

In certain circumstances, we can decide ourselves to change your state to passive, you are always informed about this. Some examples of when we can change a state ourselves:

• we have not had any interactions with you for some time;
• your competences do not match with our offer of opportunities. It is best to discuss this with you consultant;
• we consider that we are no longer able to correctly work together.

 

outplacement

We can also help you with outplacement counselling, at your own request or at the request of your employer. The aim of this service is to get you back on the labour market through coaching and mentoring. Depending on the path you choose, you'll be offered workshops, a CV writing service, a job hunter service and so on. More information can be found on the Randstad RiseSmart website and in the applicable terms of use for this service.

 

career & talent development

We can also work on your career together through career coaching (at your own request) or through group or individual coaching (at your employer's request).

Career coaching: During conversations with your personal coach, you will learn about your strengths and weaknesses. Who are you? What are you capable of? What are you capable of? Together, we'll outline your ideal professional future, so you get to know more about yourself and make the right choices.

Coaching at the request of your employer: Taking a holistic approach, looking to the future and with a growth mindset, we focus on the organisation as a whole as well as each team and individual contributing to it. More information can be found on the Randstad RiseSmart website and in the applicable terms of use for this service.

 

assessment & development

At our assessment and development centres, we help companies make informed choices when hiring or promoting talent. Employees gain insight into their strengths and points for development, allowing them to focus on their development. More information can be found on the Randstad RiseSmart website and in the applicable terms of use for this service. 

 

employability

Regardless of whether you're still young or you're got plenty of experience, whether you're low or high-skilled, whether you've been looking for a job for a while or have only just started, finding a new job that suits you is not always easy. That's where Randstad Group coaches come in: they help jobseekers gain insight into themselves, draw up a custom roadmap  and offer active and passive support. They also help companies build diverse and inclusive staffing policies. 

More information can be found on the Randstad RiseSmart website.

For certain services, you need an online profile as a User.

The data you register in your online profile form the basis of your job mediation file, which our consultants can also access via our central system on which your entire job mediation file is managed. Your job mediation file contains the data from your profile (which you fill in/update yourself) and the data that our counsellors themselves collect in the course of your counselling, which we can use to optimise our services.

Be sure to keep your profile complete and up to date at all times to make the most of our services. 

You can change your communication preferences here. We distinguish between commercial information (newsletters, invitations to events and so on) and work-related information (job offers).

Randstad reserves the right to close your account(s) without prior notice if you do not comply with these terms of use.

In a nutshell, here's what you can use your online profile for:

• amend certain personal data
• view documents online (pay slips, tax sheets, holiday certificates etc.)
• sign contracts
• manage references
• manage communication preferences and marketing consent
• indicate your job mediation state
• apply for a job directly
• search jobs 
• gateway to free online training

 

using your online profile

In using your online profile, you must comply with applicable laws and regulations, the applicable terms and conditions of use and all instructions provided by the Randstad Group — shared on your online profile, by e-mail or otherwise — regarding the use of your online profile.

Access to and use of an online user profile is restricted to natural persons seeking or interested in (alternative) employment. Natural persons must have reached the age of 16 and have legal capacity if they want to apply online via the job vacancy. Online profiles are for personal use only. You are not allowed to create an account on the Randstad Group websites under a false name and/or use your online profile unlawfully.

Your online profile will be used for electronic data entry and exchange with regard to any temporary employment contracts to be concluded with you and amendments thereto, as well as other relevant information, such as your availability and the hours you are scheduled to work. We expect you to regularly update the information in your online profile and respond in a timely manner where necessary.

You cannot use your online profile to store or back up unique data. The information on your online profile is not displayed and kept for you indefinitely.

 

access to your online profile

The use of an online profile requires a combination of a username and password (hereinafter: 'account details'). If you have created an account yourself, you will receive an email asking you to confirm your email address. If a Randstad group consultant has created an account for you, you will receive an email with your username and a link to set your password.

You should keep your account details safe, and you must not share them with anyone else. You are responsible for all (legal) actions carried out using your account details. If you have reason to believe that third parties are aware of your account details, change your password immediately. There is a link on the website telling how to do this. Never use your Randstad account details on another website.

Please note that the Randstad group will never ask for usernames and/or passwords via email or on other websites.

 

online profile functioning and availability

The Randstad Group will make all reasonable efforts to ensure the availability and quality of your online profile. However, Randstad Group cannot guarantee the uninterrupted functioning and availability of your online profile. The Randstad Group is not responsible for failures or reduced availability of your online profile due to force majeure (including internet or other connection failures, faults on your phone or hacking of your operating system and denial of service attacks) and/or due to acts or omissions on your part or on the part of third parties engaged by you, and excludes any liability in this respect.

Any faults in your online profile should be reported directly to your contact at Randstad. You are required to cooperate with any fault investigation. You can find answers to the most frequently asked questions here.

The Randstad Group is entitled (but not obliged) to modify your online profile, including in connection with its business processes or technological developments. In addition, existing functionalities may be amended, supplemented or deleted. The Randstad Group will, where necessary and possible, inform you in advance about any changes that have a material impact on your partnership with the Randstad Group.

The Randstad Group may provide digital or other support to help you use your online profile. However, it is not obliged to do so.  

 

information on your online profile

You are responsible for the information you record on your profile. The Randstad Group is authorised but not obliged to delete, change or supplement user information that is no longer correct or complete, without prior notification.

With regard to the content of the information transmitted by you and the time of its receipt by Randstad, its registration in the systems of the Randstad Group will be decisive.

The sending or posting of messages and/or the uploading of material with misleading, abusive, discriminating or otherwise unlawful or – in the opinion of the Randstad Group – undue or unnecessarily offensive content is prohibited. The Randstad Group reserves the right not to post such messages and/or uploads, or to delete or change them without prior notice.

We treat your personal data with the utmost respect. You can read our Privacy Statement here.